Widget

The widget is the chat window customers see on your website. Open Widget in the portal. Changes go live as soon as you save, with no changes to your website.

Appearance

• Brand color: used for the launcher and buttons.
• Phone number: shows a call button so customers can reach you directly.
• Message button — inbox email: where messages from the "send us a message" button go.

Text

Set the Header subtitle, Welcome title, Welcome text, input Placeholder, Unavailable message, and Phone button label. Leave a field empty to use the default.

Suggestions are the question chips shown when the chat opens. Up to three are shown, so pick the questions customers ask most.

Engagement

Proactive nudges invite visitors to chat at the right moment.

• Turn on Enable proactive nudges, then choose the pages (URL patterns) and the Delay (seconds) before the nudge appears.
• Also on exit intent: show it when a visitor is about to leave.
• Write the Nudge message and the Question to ask when clicked.
• Page questions: different suggestion chips per page, such as shipping questions on product pages.

Placement and branding

Launcher position, logo, sizes, and the "Powered by Onhand" label are set by the Onhand team. Ask us if you'd like them changed. You can also open the chat from your own buttons; see Add to your website.