Online stores

For online stores, the assistant recommends products, answers product questions, and explains delivery and returns. These settings are in the Shop section, which appears for store assistants.

Connect your catalog

1. Enter your shop addressUnder Catalog, paste your store's address. Shopify and WooCommerce are detected automatically. For other platforms, paste the URL of a JSON or CSV product feed.
2. SyncYour products are imported and refreshed every night. Press Resync now after big changes.
3. ReviewSearch your products and use Hide from bot on anything the assistant shouldn't recommend.

Search and merchandising

• Test the search: see which products come up for a customer's words.
• Search synonyms: teach it that "sofa" and "couch" mean the same thing.
• Hide or prefer whole categories.
• Guided product finder: a few quick questions that lead the customer to the right product.

Store policy

Fill this in so the assistant answers delivery and returns questions correctly:

• Delivery zones: cities, cost, delivery time, free-delivery threshold, and cash on delivery.
• Return window (days), exchanges, and pickup points.
• Any other notes customers should know.

Shop analytics

See products shown, clicks, add-to-carts, checkout clicks, and top recommended products. Zero-result searches show what customers looked for but couldn't find, which is useful for your range and your synonyms.