FAQ and troubleshooting

Troubleshooting

The chat doesn't appear on my site: Check that the domain you're on is approved. www.example.com and example.com count as different domains, and so does a staging site. Then check the snippet is on the page (view the page source and search for widget.js). If you use a caching plugin or CDN, clear its cache.
My browser console mentions "Content Security Policy": Your site blocks outside scripts. Ask your IT team to allow the domains listed in For your IT team.
The assistant gives a wrong or outdated answer: Find the content it came from and correct it, resync your website if the page changed, or add a Q&A with the right answer. Use Revise answer in Chats to fix it from the conversation itself.
The assistant says it doesn't know something that's on my website: That page may not be imported yet or may be unpublished. Check the Content library, and add the page with Individual link if it's missing.
Product images are missing: Your site's Content Security Policy needs to allow the host your product images come from.
The cart in the chat is empty on my WooCommerce store: Make sure cart and checkout pages are excluded from page caching, as WooCommerce recommends.

Will it slow down my website?: No. The chat loads in the background after your page and doesn't block it.
Can the assistant make things up?: It's instructed to answer only from your content and to hand over to your team when it doesn't know. Answer tests and the knowledge gaps list help you catch mistakes early.
Does it work on mobile?: Yes. The chat adapts to phones and tablets.
Can I use it on more than one website?: Yes. Tell us each domain and we'll approve it.
Do I need a developer?: Only to paste one line of code, or not at all on WordPress. Everything else is done in the portal.