Get started Welcome to Onhand
Welcome to Onhand
An AI assistant trained on your business, answering your customers on your website.
Overview
Onhand is an AI assistant that sits on your website and answers customer questions using your own content: your web pages, documents, product catalog, and the answers you write. When it can't help, it hands the conversation to your team.
You manage everything from the Onhand portal: what the assistant knows, how it talks, how it looks, and the conversations it has.
Why Onhand?
Trained on your businessLearns from your website, documents, and written answers, and replies only from what you've taught it.
One line to installPaste a single script tag, or install the WordPress plugin. No servers or databases on your side.
Hands off to your teamWhen a question needs a person, your team takes over the chat or follows up by email.
Built for online storesRecommends products from your catalog and answers delivery and returns questions.
Analytics and topicsSee what customers ask, where answers fall short, and how satisfied they are.
Private by designYour data is kept separate from other customers and deleted on a fixed schedule.
Next steps
Quick startThe whole path from sign-in to a live assistant.ContentAdd your website, files, and answers.Add to your websiteThe install snippet and what your IT team needs.Chats and live inboxFollow conversations and step in.Analytics and topicsMeasure how the assistant is doing.Security and privacyHow customer data is handled.