Quick start

Most teams have a working assistant within an hour. Here's the path.

1. Sign in to the portal Go to onhandagent.com/portal and sign in with the username and password you received from Onhand. A short tour shows you around the first time. See Signing in.
2. Add your content Open Content and add your website, upload files (PDF, DOCX, TXT), or write answers directly. The assistant only answers from published content. See Content.
3. Set the voice In Guidance, choose a tone and answer length, and add a few example answers so it sounds like you. See Guidance.
4. Make it yours In Widget, set your brand color, welcome text, and suggested questions. See Widget.
5. Test it Ask real customer questions in the Playground. If an answer is off, fix the content or guidance and ask again. See Playground.
6. Go live Add the install snippet to your website, or install the WordPress plugin. Tell us every domain the assistant should appear on. See Add to your website.
7. Watch and improve Follow conversations in Chats and Live inbox, and check Topics to find questions it can't answer yet. See Improving answers.